Policies

Holiday Return Policy: 

Purchases made between Friday, Nov 15th 2024 and Tuesday, December 24th 2024 may be returned by January 10th, 2025 for store credit. 

In store Returns: In store purchases are eligible for store credit or exchange within 7 calendar days of receipt.

Online Returns: Returns for online purchases within the United States are gladly accepted on full priced, unworn, unwashed, and undamaged merchandise for full refund within 7 calendar days of receipt. Returns after 7 days of receipt are eligible for exchange or store credit only up to 30 days after receipt. The customer is responsible for all shipping expenses incurred with returned items. We must receive your return within 10 days of initiation. Any items received after the 10 day window will be eligible for store credit only. 

All hair accessories, headwear and other accessories are final sale and are not eligible for returns.

Please email info@nikkichasin.com with your order number in the subject line to initiate a return. The customer is responsible for all shipping expenses incurred with returned items. 

Items purchased on sale or promotion are final sale (including our Buy More Save More event) and can be exchanged for another item, or for store credit. Exchanges for merchandise or store credit must be initiated within 7 days of receipt unless purchased during the Holiday Return Policy window. Items purchased on promotion are considered on sale.

SAMPLE SALE purchases are final sale and cannot be exchanged for another item or for store credit. 

Price Adjustments: Full priced items that are purchased within 7 days of an item being placed on sale are eligible for a price adjustment should the customer accept the return policy of exchange or store credit. 

Items that were purchased on sale or with a promotion are not eligible for price adjustments. Items purchased at a discounted sale price are not eligible for a further discount if the item is subsequently eligible for a temporary promotional price following the purchase. We appreciate your understanding!

All vintage items, jewelry, and accessories are final sale and are not eligible for returns.

 

Shipping: 

Domestic Shipping: 

Orders +$200:

All items ship free on all orders +$200 via USPS or UPS in the United States. Orders will ship within 2-3 days from purchase, unless otherwise noted in the product description. 

 

Orders $200 and under:

Items ship with flat rate options: 

$5.95 for USPS Ground Advantage

$7.95 for USPS Priority

$8.95 for UPS Ground

 

International Shipping: We ship to the following European countries via DHL Worldwide: Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom. Shipping cost is calculated at checkout.

Please note that DHL does charge brokerage and local duties fees and Nikki Chasin is not responsible for these fees. 

International orders can be returned or exchanged at the customer's expense within 7 days of receiving the order.

Gift Cards:

Gift cards are available for purchase by emailing info@nikkichasin.com with the subject line "Gift Card".