Returns & Exchanges

Online orders, United States

We gladly accept returns on full-priced, unworn, unwashed and undamaged merchandise.

• Refunds : within 7 calendar days of receipt.
• Exchanges : up to 30 days from delivery.
• Store credit : up to 30 days from delivery, issued as a Nikki Chasin gift card.

Return shipping is the customer's responsibility. We'll provide the label through our return portal and deduct its cost from your refund or credit.

We must receive your return within 10 days of starting it; anything arriving after that window is eligible for store credit only.

Start a return →

Holiday orders

On US orders placed November 1 to December 31, exchanges stay open through January 15 and the exchange label is on us. Refund and store credit windows are unchanged.

Gift returns

Sending something as a gift? Create a gift receipt at shop-nikki-chasin.loop.gift with your order number and shipping zip code. Whoever receives it can exchange it or take store credit. Sample Sale and the Hudson Sale Shop are excluded.

In-store purchases

Eligible for store credit or exchange within 7 calendar days of purchase.

International orders

International orders can be returned for a refund within 7 days of delivery, or for store credit within 30 days. Exchanges aren't available on international orders. Return shipping and any customs fees are the customer's responsibility.

What is final sale

Sample Sale and the Hudson Sale Shop cannot be returned, exchanged or credited. Please check the size guide before you order.

Jewelry, headwear, hair accessories, bags, scarves and sunglasses can be exchanged or taken as store credit. We can't refund them, but you can swap for something else or take a Nikki Chasin gift card.

Items bought on promotion (including Buy More Save More) can be exchanged for another item or for store credit if you start within 7 days of receipt.

Price adjustments

If you bought something at full price and it goes on sale (hard-marked) within the next 7 days, we'll honor a price adjustment as an exchange or store credit.

Price adjustments are not available on promotional sales, and items already bought on sale or with a promotion are not eligible for a further adjustment.

Shipping

Domestic

$6.95 flat rate ground shipping anywhere in the US, via USPS or UPS.

Orders ship within 2–3 days of purchase unless the product page says otherwise. USPS Priority is also available and is calculated at checkout, often faster if your order is heading to the West Coast.

International

We ship to Europe via DHL Worldwide. Shipping is calculated at checkout.

Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom.

DHL charges brokerage and local duties on international orders. Those fees are the customer's responsibility and are not collected by Nikki Chasin.

Gift cards

Gift cards are available from $50 to $500 and are delivered by email.

Buy a gift card →

Questions

Email info@nikkichasin.com and we'll help.