RETURNS

This policy covers retail (direct-to-consumer) orders only. It does not apply to wholesale (B2B) orders — for those, see our Wholesale Terms.

Start a return through our Return Portal. Questions? Email info@nikkichasin.com with your order number in the subject line.

Online orders, United States. We gladly accept returns on full-priced, unworn, unwashed and undamaged merchandise.

• Refunds — within 7 calendar days of receipt.
• Exchanges — up to 30 days from delivery.
• Store credit — up to 30 days from delivery, issued as a Nikki Chasin gift card.

Return shipping is the customer's responsibility. We'll provide the label through the return portal and deduct its cost from your refund or credit. We must receive your return within 10 days of starting it; anything arriving after that window is eligible for store credit only.

In-store purchases. Eligible for store credit or exchange within 7 calendar days of receipt.

WHAT IS FINAL SALE

These cannot be returned, exchanged or credited:

• Hair accessories, headwear and all other accessories
• Jewelry
• Vintage pieces
• Sample Sale purchases

Items bought on sale or with a promotion (including Buy More Save More) are also final sale, but can be exchanged for another item or for store credit if you start within 7 days of receipt. Anything bought on promotion counts as on sale.

PRICE ADJUSTMENTS

If you bought something at full price and it goes on sale (hard-marked) within the next 7 days, we'll honour a price adjustment as an exchange or store credit.

Price adjustments are not available on promotional sales. Items already bought on sale or with a promotion are not eligible for a further adjustment if the item later qualifies for a temporary promotional price.

QUESTIONS

Email info@nikkichasin.com and we'll help.